Order Processing & Shipping:
Every order is processed and dispatched within 7 business days. Once shipped, delivery usually takes 12–15 business days, depending on where you live and the shipping method chosen.
Shipping Costs:
What you pay for shipping depends on your destination along with the size, weight, and quantity of items in your order. To see your exact charge, just add what you want to the cart, head to checkout, and enter your address. The total will update automatically and show the full shipping cost before you pay.
Delivery Timeframe:
On average, orders are prepared and leave our facility within 7 business days of purchase. After that, standard transit times apply:
- 12–15 business days, based on your location and the shipping option you select at checkout.
Tracking Information:
After your order ships, we'll send you a confirmation email containing your tracking code. You can use it to follow your package online whenever you like.
Delivery Method:
- For orders under $1000 USD, we deliver straight to your doorstep with no signature needed.
- For orders over $1000 USD, a signature will be required at the time of delivery.
Proof of Delivery:
Proof of delivery is available on request. Please note that once a parcel has been delivered, we cannot take responsibility for it being lost or stolen, and we're unable to offer refunds or replacements in those cases.
Dispute Policy:
- Disputes cannot be raised before an order is delivered. Customers should wait until the package arrives and inspect the product within 2 days of delivery to flag any problems.
- We're committed to handling every issue fairly and quickly. To keep the process running smoothly, please follow the steps outlined in this policy. For any concerns, reach us at [email protected].
Incorrect or Damaged Items:
Received the wrong item or something damaged? Email us at [email protected] within 2 days of delivery. For sizing issues, we'll ask for 3 photos (for example, chest, length, and sleeve measurements) as proof. Once we've confirmed it, we'll ship the correct item out to you at no extra charge.
Customer Responsibility:
It's up to each customer to enter accurate shipping details at checkout. We can't be held liable for delays or failed deliveries that happen because of an incorrect address.
- We recommend tracking your order with the code provided. If the package shows as "delivered" but hasn't reached you, get in touch with your local post office.
Important Notes:
- We ship worldwide from our various warehouses.
- Delivery times can be longer during peak seasons, such as the holidays.
- If an order is marked "delivered" but you haven't received it, please check with your local post office or neighbours before reaching out to us.